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Shipping & Returns


Returns Policy

Due to the nature of this business, all sales are final once the order has been shipped. If you receive an incorrect or damaged item, please email us within five (5) days from the date you receive your order.

Shipping

International Shipping Now Available!

We can ship to virtually any address in the world. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Import taxes for International Customers:
It is possible that you may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them.

 

Customs information: iROK Curls will not be liable for packages refused or held by customs 
We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations vary from country to country.  Not knowing your country's regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed. 

Please Note: If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order, minus the shipping charge. Any other additional charges we incurred for shipping such as return postage fees will be subtracted from your refund. 

If the cost to return the product to iROK Curls is greater than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s).

Refunds are not available if your order is lost. Refunds will not be issued until the returned packages are physically in our warehouse.



 

 

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